Groove is a Certified ID Card Printer Repair Centre
Like all equipment, ID card printers need servicing from time to time. As your full-service vendor, Groove’s Certified ID Card Printer Repair Centre can help keep your HID Fargo, Evolis, Zebra, IDP Smart, and Matica Printers in good working order.
Technology makes all our lives easier, but there can be some snags. Any kind of equipment needs repairs and maintenance from time to time. This is especially true of ID card printers because they have various moving parts and mechanical components.
The good news is that Groove offers repair services for HID Fargo, Evolis, Zebra, IDP Smart, and Matica Printers. Our technicians are fully certified to repair and service card printers by all these manufacturers.
As always, the best way to avoid costly major repairs is to do some preventative maintenance from time to time. This is especially true if you’re noticing your card printer making weird noises or snapping its printer ribbon.
We Can Save You Time and Money
We can save you time and money if you address these issues as soon as you spot them. Customers often call us because there’s a card stuck inside the device. We can take care of that for you as well.
The best way to keep your ID card printer running smoothly and supporting your facility’s security program is to send it in to Groove for a full Service and Inspection Procedure by our expert staff. Plus, doing this can help extend your ID card printer’s useful life.
Here’s What We’ll Do
Our standard full Service and Inspection Procedure includes all these services.
Initial Inspection:
- Remove printer covers
- Check all wire connections
- Check for updated firmware
- Check card feed rollers for wear
Printer Power Up:
- Check fans
- Check flipper table alignment
- Check headlight alignment
- Check front LCD/LED panes
- Check all motors
Printer Self-Test:
- Centre print
- Check print density
- Reset Ribbon Sensor
- Magnetic encoding tests
Test Prints:
- Ribbons
- Head Alignment
- Resin Bar Code
- Jitter
- Registration
- Laminating Position
- Dual Lamination
- Magnetic Encoding
- Batch Print Full Colours
- Colours Quality
- Batch Print - Full Colour with Lamination
- Batch Print Colour with Lamination and Encoding
Final Inspection:
- Re-attach Covers
- Clean Rollers
- Clean Covers
- Clean Printhead
- Clean Laminator
- Clean Cleaning Rollers
How to Send Us Your Printer
Sending us your printer is easy. Just follow these steps.
- Contact us for your Return Merchandise Authorization (RMA) number.
- We’ll send your printer to our Certified ID Card Printer Repair Centre in Cambridge Ontario.
- Once we receive your printer, we’ll contact you within 24 hours.
- If your printer needs repair, we’ll contact you right away and explain everything involved.
- We can assess most Printers within 24 to 48 hours.
- As soon as we’re finished, we’ll send it back to you with our detailed, written assessment.
We’re Here to Help
When you buy from Groove, you’re dealing with a full-service vendor. We hope this clarifies how to arrange for printer service and repairs from Groove. Of course, our support team at Groove would be pleased to review the process with you or discuss your technical issues before you send your printer in.
We’re happy to discuss the range of service and repair options and help you with any step in the process.
We’d love to hear about our customers’ service and repair experiences. We’d also be pleased to answer any questions you may have.
Please share your thoughts in the comments section below. By sharing information, we can all make our facilities safer.
