How to Move Your HID Asure ID Software to a New Computer

Step 1: Locate Your Asure ID License Info and Software Version

Before getting started, locate your current Asure ID license number and software version/build. You’ll need this information to reactivate the software on your new computer.
 
Watch this short video tutorial to help you find it:

Watch the video here!

 

Asure ID Licensing Screen Window

Step 2: Backup Your Database and Card Templates

Make sure to back up your cardholder data and card design templates before uninstalling the software from your old machine. These files are essential if you want to preserve your work.
 
Watch the backup tutorial here

 
 The database is typically stored in this folder:
 C:\ProgramData\HID Global\Asure ID\Data
 

Step 3: Download and Install Asure ID on the New Computer

Head over to HID Global’s website to download and install the latest version of Asure ID on your new computer.
 
 Official download link:
 http://www.hidglobal.com/asureid
 
 Follow the on-screen instructions to complete the installation.
 

Step 4: Call HID to Transfer or Reactivate Your License

After installing the software, you’ll need to activate it. Call HID Global Support with your original license number (from Step 1).
 
 HID Global Support:
 1-866-607-7339 (Option 2)
 
 They will either:
 - Reactivate your existing license, or
 - Issue you a new one — at no cost to you
 
 Be prepared to provide your original license number and the name of the new computer.
 

Step 5: Restore Your Database and Templates

Once your license is active, restore your backed-up files into the following folder on your new PC:
 
 C:\ProgramData\HID Global\Asure ID\Data
 
 Then open Asure ID and verify that your cardholder records and template designs appear correctly.
 

Need Help?

How Groove Identification Solutions Supports Your Photo ID Systems & Card Printers

At Groove Identification Solutions, we understand that maintaining the efficiency and security of your identification systems is critical. Our priority is providing expert service and support for card printers, secure photo badging, access cards, and all related products.

With a strong focus on service and reliability, we help organizations across Canada ensure their ID programs run smoothly and professionally.

Card Printer Service & Maintenance

Your card printer is the heart of your photo ID system. Whether you're printing employee badges or secure access cards, your printer must run reliably. Our team offers:

• Maintenance & Repairs
  We provide regular preventative maintenance, cleaning, and repair to keep your printers running efficiently. Scheduled maintenance can extend the life of your equipment and help avoid unexpected downtime.

• Troubleshooting & Technical Support
  From print quality issues to connection problems, our technical team is ready to help diagnose and resolve any problem quickly.

• Upgrade Assistance
  If your printer is aging or no longer meeting your needs, we can recommend and supply a new unit that fits your requirements and budget.

Secure Photo Badging Solutions

Creating professional, secure ID badges goes beyond simply printing a photo. We help organizations implement systems that produce durable, functional credentials.

• Custom Card Design
  We can help you design cards that reflect your brand while incorporating the right level of security—whether that's barcodes, holograms, or smart chip integration.

• Photo ID Software Support
  Whether you use HID Asure ID or other platforms, we provide guidance on software setup, backups, license transfers, and customization.

• System Integration
  We ensure your ID cards are fully compatible with your access control system, HR database, or visitor management software.

Access Cards & Credential Support

Your ID card isn't just a name tag—it often doubles as an access credential or secure login.

• Proximity & Smart Cards
  We supply HID Prox, iCLASS, Seos, MIFARE, DESFire, and other formats. Our team helps you choose the right technology for your building or system.

• Credential Management Help
  From formatting to key encoding, we answer any questions related to your access cards so you can issue them accurately and confidently.

Accessories & Badge Display Solutions

We also offer a full range of badge accessories including lanyards, badge reels, holders, and custom-printed options. Whether you're outfitting employees, visitors, or contractors, we make it easy to display ID securely and professionally.

Why Customers Trust Groove Identification Solutions

• Industry Experience
  We’ve been supporting hospitals, colleges, manufacturers, and public-sector clients for years. We understand the needs of ID professionals and security teams.

• Personalized Support
  Whether it’s a quick fix or a full system consultation, our service is personal and responsive. You’re never left waiting.

• Reliable Products & Knowledge
  From trusted printer brands to HID Global-certified credentials, we only recommend what works—and we support you every step of the way.

Need help with your photo ID or badging system?
Call us at 1-888-940-3645 or visit groovebadges.com — we’re happy to assist!