Frequently Asked Questions

Do you Have a question not on our FAQ's? Give us a Call or Email and we will be happy to answer your questions!


1. What if there is a backorder on my order?

Please call toll free 1-888-940-3645 and we will arrange to send the product out to you at a later date.

2. What if I don't know the product name/number that I require?

Please call us toll free 1-888-940-3645 and we will assist in getting you the correct product for your identification needs.

3. I need a Card Printer but don’t know how to pick the right one for my company.

We can help you find the best ID Card Printer for your Business! We have dozens of ID Card Printers to choose from with different Access Card Encoding Technologies, Printers with Lamination, Dual Sided Printing Modules and more! Call us today and we can help find the best ID Card Printer for you!

4. How do I order my Proximity Cards from Groove?

In order to get the correct card for you, we need to know your Proximity Card, Smart Card, Proprietary Proximity Card or HID iClass Card's format and what Number Range and Facility Code you require. We are always here to help you get the right card and get the best value. 1-888-940-3645.

5. I can not find the product I require on your website.

Please call toll free 1-888-940-3645 as we have access to a full line of photo identification products. We will help you in locating the product you need.

6. How do I use my Groove Rewards?

At the top Left of our website you click "Groove Rewards". If you have enough points it will say "Get Reward". It will ask you to Redeem your points for the Voucher you choose. Then copy your personalized Discount Code and apply it when you check out! 

7. Why are you guys so awesome?

Cause we are!

8. What are your payment options?

We accept Visa, Google Pay, Apple Pay, Discover and Mastercard. If you would like to apply for terms (Net: 30 days), please give us a call toll free 1-888-940-3645.