Our Company FAQs
Groove Frequently Asked Questions
Do you Have a question not on our FAQ's? Give us a Call or Email and we will be happy to answer your questions!
📞 Toll-Free: 1-888-940-3645
📧 Email: info@groovebadges.com
What happens if my order is backordered?
We will reach out to you as soon as possible via phone or email to arrange a new shipping schedule. If you require any items urgently, please let us know, and we can expedite your order for an additional fee.
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How will my order be handled if an item is backordered?
If any items in your order are backordered, the available items will still be shipped on schedule. Backordered items will be sent separately at a later date. We will contact you to confirm the estimated shipping date, and if you need expedited delivery, we can arrange a rush for an additional fee.
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How long is delivery/transit time for my order?
After placing your order, you will receive a confirmation email with the order details and estimated arrival time. If there are any updates or delays, we will contact you via phone or email and make any necessary adjustments for your convenience.
You will also receive a shipping confirmation email once your order has been dispatched, including an estimated transit and delivery time specific to your order. If you do not receive these emails, please let us know so we can verify your contact details and ensure you receive all relevant updates.
Delivery times vary based on your location and the items in your order. For estimated shipping costs and delivery timelines, please refer to our Shipping Page.
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How do I return or exchange a product?
What should I do if an item from my shipment is missing or damaged? For detailed information on returns, exchanges, and missing or damaged items, please refer to our Refund Policy page. If you need further assistance, feel free to contact our customer support team.
📞 Toll-Free: 1-888-940-3645
📧 Email: info@groovebadges.com
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What if I can’t find the product I need or don’t know the product name or SKU?
If you’re unsure of the product name or SKU (Stock Keeping Unit), here are a few ways to find what you need:
- Use the dropdown menus at the top of the page to browse by category.
- Use the search bar in the top left corner. You can search by product type (e.g., lanyard, badge reel, clamshell card) or by brand (e.g., Fargo, Zebra, Matica). The more specific you are—such as including the brand, product type, colour, and unique characteristics—the better your search results will be.
Ordered This Product Before? If you've ordered the product before but can’t find it on our website, please contact us:
📞 Toll-Free: 1-888-940-3645
📧 Email: info@groovebadges.com
We’ll locate the product details for you and can even assist with reordering.
New Product Inquiry
If this is a product you haven’t ordered before and it’s not listed on our website, let us know! We’re happy to help and may be able to add it to our inventory for you.
For any assistance, please don’t hesitate to reach out!
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I need an ID Card Printer but don’t know how to pick the right one for my company.
Not Sure Which ID Card Printer is Right for Your Business?
Choosing the right card printer can be overwhelming, but we’re here to help!
- Explore Our Blog – Check out these blog posts on how to choose the best ID card printer for your needs.
- Compare Printer Options – If you have a few models in mind but aren’t sure which one is the best fit, ask our AI assistant, Lyro, for side-by-side comparisons based on the specs that matter most to you.
- Get Expert Help – Still unsure? Our specialists are happy to guide you to the best printer at the best price. Contact us for expert advice.
📞 Toll-Free: 1-888-940-3645
📧 Email: info@groovebadges.com
When you purchase a printer from us, you also get professional setup assistance, troubleshooting support, and repair services from our certified technicians—ensuring you get the most out of your investment.
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How do I order my Proximity Cards from Groove?
To ensure you receive the correct proximity card for your system, we need the following details:
- Card Type: Proximity Card, Smart Card, Proprietary Proximity Card, or HID iClass Card
- Format: The specific format required for your system
- Number Range & Facility Code: The card sequence and facility code assigned to your organization
For guidance on how to locate these specifications, check out our blog post on ordering and reordering access cards. Need assistance? We’re here to help you find the right card at the best value. Call us for expert support.
📞 Toll-Free: 1-888-940-3645
📧 Email: info@groovebadges.com
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How Can I Earn Discounts with Groove Rewards?
With Groove Rewards, every purchase earns you points that can be redeemed for discounts on future orders. Here's how it works:
- Earn 5 points for every $1 spent when you place an order online.
- Redeem as little as 1,000 points for a $5 discount—no long wait times!
- Save up to $200 per purchase with no minimum spend required.
Bonus Rewards:
- 1,000 points just for creating an account.
- 1,800 points as a birthday gift!
Want Even More Discounts?
Subscribe to our mailing list for exclusive early access to sales and special offers.
Worried about too many emails? We respect your inbox—you’ll never receive more than four promotional emails per month.
(Promotional emails include sales, discounts, blog posts, and product announcements.)
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How Do I Redeem My Groove Rewards?
Redeeming your Groove Rewards points is quick and easy! Just follow these steps:
- Click on the "Groove Rewards" button on our website.
- If you have enough points, you’ll see a "Get Reward" option—select it.
- Choose your preferred discount or free shipping reward and click "Redeem".
- Copy your personalized discount code and apply it at checkout.
You can redeem as little as 1,000 points for $5 off—or save up to $200 on your order! You can also use your points to unlock free shipping.
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What Does a Partnership with Groove Look Like?
Partnering with Groove Identification Solutions means gaining access to top-tier expertise, industry-leading products, and unmatched customer support. Whether you're a business, reseller, or organization, we provide solutions that help you lower costs, streamline operations, and enhance your identification systems.
What You Get as a Groove Partner:
✅ Competitive Pricing – Save on Proximity Cards, HID Access Cards, ID Card Printers, Printer Ribbons, Badge Accessories, Visitor Management Supplies, and more.
✅ Reseller & Distributor Program – Expand your product offerings with our Reseller Program, giving you access to our high-quality products at wholesale rates.
✅ Dedicated Support & Consultation – Work directly with our team to find the best solutions for your security and identification needs.
✅ Exclusive Promotions & Rewards – Earn Groove Rewards points on purchases and get access to exclusive deals before anyone else.
✅ Expert Technical Assistance – From printer setup to troubleshooting and repairs, our certified technicians ensure your equipment runs smoothly.
✅ Custom Solutions & Branding – Need custom-printed lanyards, badge reels, or visitor passes? We work with you to create branded solutions that fit your needs.
✅ Fast, Reliable Shipping – Get your products when you need them, with rush options available for urgent orders.
Who We Work With:
- Hospitals & Healthcare Facilities
- Colleges & Universities
- Corporate & Government Offices
- Manufacturing & Industrial Sectors
- Security, IT, & Access Control Providers
- Resellers & Distributors
If you're interested in partnering with Groove, contact us to discuss how we can support your business.
📞 Toll-Free: 1-888-940-3645
📧 Email: info@groovebadges.com
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Do You Provide Custom Printing Options?
Yes, we do! At Groove Identification Solutions, we offer a range of custom printing services to help you create professional and branded identification solutions for your business or organization.
✅ Custom ID Card Printing – We print high-quality photo ID cards, access cards, and membership cards with your logo, colours, and security features.
✅ Custom Lanyards – Choose from a variety of materials, colours, and attachments to create branded lanyards that enhance your organization’s identity.
✅ Custom Badge Reels – Personalize badge reels with your logo or design for a sleek and professional look.
Whether you need small-batch custom prints or large-scale orders, our team is here to help!
Contact us at 1-888-940-3645 or info@groovebadges.com, to discuss your custom printing needs.
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What Are the Best Security Options for Fob and Card Technology?
Security technology is constantly evolving, and choosing the right fob or ID card solution depends on your business needs.
- Read our blog post on the latest advancements in high-security fobs and ID cards. We update this regularly, so check back every few months for the latest industry innovations.
- Learn how to choose the right security level for your business. While the highest level of security may seem ideal, it might not be necessary for your organization. This guide helps ensure you're investing in the right technology—balancing security, functionality, and cost-effectiveness.
Still unsure? Contact us at 1-888-940-3645 or info@groovebadges.com, and we’ll help you find the best solution for your business.
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What Is the Reality of Access Card Security with Technological Advances?
As technology evolves, so do the security capabilities of access cards. While traditional proximity cards are still widely used, modern advancements have introduced smart cards, mobile credentials, and encrypted RFID technology, offering enhanced security against cloning and unauthorized access.
To learn more about how access cards have evolved and their security significance in today’s world, check out our blog post: Access Card Evolution and Its Security Significance.
Staying informed about these advancements can help you choose the right level of security for your business while ensuring compatibility with existing systems. If you have questions or need guidance on upgrading your access control system, feel free to contact us at 1-888-940-3645 or info@groovebadges.com.